If you don't receive a
confirmation within 24 hours, please call the number above.
Account #:*
Sales Rep:
Company Name:*
Customer PO #:
Contact:*
Telephone #:*
Fax #:*
Email:*
Replacement Needed?:*
Yes
No
Is Box Factory
Sealed?:*
Yes
No
Replacement Ship
to Information
Name:*
Address1:*
Address2:*
City:*
State:*
Zip:*
Telephone:
Additional Comments:
Qty*
Part
#*
Invoice
#*
Serial
#*
Reason*
Explanation of
Problem:
Explanation of
Problem:
Explanation of
Problem:
Explanation of
Problem:
Explanation of
Problem:
RMA Policy
1. A Return Materials Authorization (RMA)
number is required for all returns.
2. An RMA number is valid for 30 days.
3. The RMA number must be visible on all
returns.
4. Source It Here.com does not accept returns of
Print heads, Bar Code Media, Software or Symbol Service Contracts.
5. Misships must be claimed within 15 days
of Source It Here.com invoice date.
6. Product will be returned to the customer
under any of the following circumstances:
a. If a product is returned missing any
components sent with the original order.
b. If the condition of the returned product
is in any way misrepresented.
c. If the received product is damaged in any
way.
d. If there is not a valid and visible RMA
number.
e. If a product returned on a DOA
(Defective on Arrival) and is tested
as full functioning product.
f. If product is received over 30 days after
the date the RMA number is issued.
7. The Customer is ultimately
responsible for the condition of the returned items.
8. The Customer is responsible for
cost incurred by Source It Here.com due to misrepresentation of the condition of
product.
9. The Customer is responsible for
freight when returning products.
NON-DOA RETURNS POLICY - All Products
1. NO open box returns for non-DOA products.
Product box must be clean and undamaged, with no marks of any kind. This
includes writing, stamps, or shipping labels. ie. Written RMA numbers.
All products must be double boxed.
2. Original manufacturer's packaging, both
inside and outside must be used. Returns must be complete with all
manuals, cables, warranty cards, static bags, etc. just as the Customer
received them.
3. Customers have 30 days from date of
invoice to request a non-DOA return. The RMA # issued is valid for 30
days from issue date.
4. There will be a restocking fee of up to
25% (Twenty-Five percent) on NON-DOA returns.
5. Non-DOA configured product may not be
returned.
6. For customers on credit terms, credit
will be applied to your account when the product is received by Source It Here.com.
7. For customers on C.O.D. or Credit Card
status, replacement product will be sent upon receipt of product by Source It Here.com. If desired, we will send replacement product at your normal
C.O.D./Credit Card status and you can request from the credit department
a refund/credit to your card when the returned product is received by Source It Here.com.
8. Customer is responsible for freight costs
when returning product.
DOA RETURNS POLICY
1. Refer to Manufacturer's Warranties and
Returns Policies, available on the Source It Here.com web site under
our Support section.
2. If the product is tested and the problem
is not duplicated, there will be a "no problem found fee" charged to the Customer.
3. Products that show signs of use are not
returnable to Source It Here.com as DOA.
4. For customers on credit terms, credit
will be applied to your account when the product is received by Source It Here.com. Replacement product will be sent in advance, freight free
via UPS Ground.
5. For customers on C.O.D. or Credit Card
status, replacement product will be sent upon reciept of product by Source It Here.com. If desired, we will send replacement product at your normal
C.O.D./Credit Card status and you can request from the credit department
a refund/credit to your card when Source It Here.com receives the returned
product.
In submitting
this request, I agree to the above terms and conditions.
Thank
you for your information. You should receive a response from Customer
Service within 24 hours.
Software 
