| Manufacturer |
DOA
Period* |
Manufacturer's
Warranty Terms |
Warranty
Service |
| 3M
Touch Systems (Microtouch) |
30
days |
CRT
and Desktop LCD monitors: 3 years warranty
Chassis monitors: 1 year warranty
Touch controller and sensor: 5 years warranty |
www.3mtouch.com
(866) 407-6666 |
| American
Power Conversion (APC) |
30
days |
2
year warranty
Customer calls APC to receive RMA. |
www.apcc.com
(800) 890-4272 |
| APG
Cash Drawer |
30
days |
2
years standard warranty
Series 4000: 3 years warranty (additional 2 years for registering
product) |
www.apgcd.com
(763) 571-5000 |
| Cherry
Electrical Products |
15
days |
All
Keyboards: 2 year warranty
Warranty Service USA: Gremark Technologies
Warranty Service Canada: Grand Tech Technical Services |
www.cherrycorp.com
(800) 510-1689
(630) 705-0900
(905) 764-5100 |
| Citizen |
30
days
NO DOA on
printheads |
Impact
Printers: 1 year warranty
Thermal Printers: 2 year warranty
Media, Printheads: NO RETURNS |
http://cbma.custhelp.com
(800) 843-8270 |
| Cognitive
Solutions |
30
days |
2
year warranty. |
(800)
525-2785 |
| Datacard
Group |
30
days |
1
year warranty. |
(800)
328-8623 |
| Datamax |
30
days
NO DOA on
printheads |
E-class
printers and options: 1 year or 1million linear inches.
M-class printers and options: 1 year or 1million linear inches.
I-class & S-class printers and options: 3 years or 3 million linear
inches
W-class printers and options: 5 years or 4 million linear inches
Prodigy, Prodigy Max, Pro Plus, Allegro II Series: 1 year or 1 million
linear inches
**Printer warranties do not include printhead, belts or platen rollers
or cutters
Printheads, platten rollers, belts and cutters: 1 year or 1 million
printing inches |
(407)
523-5540 |
| Elo
TouchSystems |
30
days |
AccuTouch
CRT: 2 year Unit / 5 year Screen / 5 year Touch Controller
AccuTouch LCD Series 1000: 1 year Unit / 5 year Screen / 5 year Touch
Controller
AccuTouch LCD Series 3000: 3 year Unit / 5 year Screen / 5 year Touch
Controller
IntelliTouch CRT: 2 year Unit / 2 year Screen / 2 year Touch Controller
IntelliTouch LCD Series 3000: 3 year Unit / 10 year Screen / 5 year
Touch Controller |
www.elotouch.com
(800) 557-1458 |
| Eltron
Card Printers |
30
days |
Printer:
1 year warranty
Printhead: 1year or 100,000 impressions whichever comes first |
(800)
344-4003 |
| Epson
America |
30
days |
1
or 2 year warranty depending on model type.
IR Units: non-returnable repair only. |
www.pos.epson.com
(800) 922-8911 |
| Fargo
Electronics |
30
days |
1
year warranty |
www.fargo.com
(800) 459-5636 |
| HHP |
30
days |
Bar
Code Slot Readers - ST6400 Series, ST6450 Series: 1 year warranty
CCD Hand Held Scanners - VT3060 & VT3060B Series: 1 year warranty
CCD Hand Held Scanners - VT3080 & VT3080B Series: 1 year warranty
CCD Fixed Mount Scanners - ST3700 Series: 2 year warranty
Check Readers: ST8300 Series: 2 year warranty
Cordless Scanners-IT3870, IT3875 ST5770, ST5770ALR: 3 year warranty
Decoders - ST2000, ST2010 Series: 2 year warranty
Dolphin 7200 2D, 7300 with Imager, 7400/7450 with Imager: 2 year
warranty
Dolphin 7200 with Laser, 7400/7450 with Laser: 1 year warranty
Dolphin Series touch screen panel displays: 1 year warranty
Image Readers, hand held linear - IT3220 2 year warranty
Image Readers, hand held linear - IT3800/PDF Series: 5 year warranty
Image Readers, hand held 2D - IT4410/OCR Series: 3 year warranty
Image Readers, fixed position linear - IT3900 Series: 5 year warranty
Image Readers, fixed position 2D - IT4700 & IT4710 Series: 3 year
warranty
Laser Scanner - ST5700 hand held high performance: 2 year warranty
Laser Scanner - ST5750 industrial: 2 year warranty
Magnetic Stripe Readers - ST6901, ST6920, ST6980: 1 year warranty
Payment & Signature Capture Terminals - TT1500, TT3101, TT8810: 1
year warranty
Payment & Signature Capture Terminal power supplies and cables: 1
year warranty
Verifiers - QC150, QC200, QC600, QC610, QC620, QC630, QC650: 2 year
warranty
Verifiers - QC800 Series, QC3800V Imager, PC600: 2 year warranty
Verifiers - QCP & QCHSP printers: 90 day warranty
Verifiers, Online - QCOLV-10, QCOLV-SV: 1 year warranty
Verifier Accessories - pen and mouse wands, contact scanners: 90 day
warranty
Verifier Accessories - power supplies and cables: 90 day warranty
Wands - ST2380/J & K-X52XF: 180 day warranty
Wands - ST2380:(keyboard wedge in wand) 5 year warranty
Wands - ST6100: 1 year warranty
Wands - ST6180: 5 year warranty |
www.hhp.com
(800) 782-4263 |
| IBM
Point-of-Sale |
4610,
4614,
4820, 4840
equipment
w/peripherals
classified
"depot
service" can
be returned
if failure
occurs on
1st powerup
All others:
No DOA returns |
4614
(SureOne), 4840 with associated peripherals: 1 year depot warranty
4694, 4800, 4810, 4835 with associated peripherals: 1 year onsite
warranty
4610, 4820: 1 year depot or 1 year onsite warranty (varies by model)
Contact Source It Here.com Technical Support for DOA and warranty details by
model |
(800)
426-7378 |
| ICVerify |
30
days |
1
year warranty on hardware. 30 days free support from day of registration |
(800)
666-5777 |
| ID
Tech |
30
days |
1
year warranty. |
www.idt-net.com
(714) 680-5868 |
| Intermec
Technologies |
30
days |
Barcode
printers, data collection terminals, access points: 1 year
Laser and standard CCD scanners, Cordless Linear Imager/Vista scanners:
3 years
Corded Linear Imager/Vista scanners: 5 years
Software: 30 days.
Printheads: 90 days. |
(800)
755-5505 |
| Ithaca
Peripherals (TransAct) |
30
days |
2
year warranty. |
www.transact-tech.com
(607) 257-8901 |
| Loftware |
90
days direct
to Loftware |
90-day
replacement for distribution media, manuals and licenses.
1 year replacement of non-functioning keys. |
(207)
363-3195 |
| Logic
Controls |
30
days |
1
year warranty. |
(516)
248-0400
|
| Mag-Tek |
30
days |
1
year warranty. |
(800)
944-2439 ext. 4049 |
| Metrologic |
30
days |
Standard
Warranty: 2 years from date of manufacture
Voyager Series: 5 years from date of manufacture
Voyager BT Series: 2 years from date of manufacture |
(866)
460-8033 |
| MMF
Cash Drawer |
30
days |
2
years from date of manufacture |
(800)
769-1954 |
| Monarch
Marking Systems (Paxar) |
30
days |
Printers:
1 year limited depot level warranty.
Thermal printheads: Prorated limited 6 months warranty or 1 million
inches
Batteries and Cables: Prorated limited 3 months.
Physical damage to batteries, cables and/or printheads is NOT COVERED
under the limited warranty.
ATO (Assemble to Order) product is not returnable to Source It Here.com, but
maintains a 12 month manufacturer warranty. |
www.paxar.com
(800) 331-7632 |
| NCR |
Contact
Source It Here.com Technical
Support |
NCR
Terminal Standard Warranty: 1 year Depot
EasyPoint 45: 90 Day On-site; 1 year depot
NCR Scanners: Standard Warranty 1 year depot
NCR 7837 Series: 3 year depot, except 7837-0000 (2 year depot)
NCR Fastlane: 90 day on-site warranty
NCR PC/ELS: 1 year on-site warranty |
(800)
262-7782 |
| Opticon |
30
days |
Laser
Products: 2 years
All others: 5 years |
www.opticonusa.com
(800) 636-0091 |
| Pioneer
POS |
30
days direct
to Pioneer POS
|
1
year depot warranty |
www.stealthtouch.com
(888) 468-9757 |
| Preh
Electronics |
30
days |
POS
Models: 1 year warranty
Industrial Models: 3 year warranty |
www.preh.com
(847) 438-4000 |
| PSC
(Percon) |
30
days |
PowerScan:
2 year warranty
QuickScan 6000: 5 year warranty
Quick Scan 1000: 2 year warranty
Magellan: 1 year warranty
IP products: 30 months
Decoders: 5 year warranty
Software: One incident resolved free, maintenance agreement required for
subsequent
software support. |
Web
RMA Requests
www.pscnet.com
sscrmareq@pscnet.com
RMA Phone#
(800) 695-5702 ext. 8283
PSC Technical Support
techsupport@pscnet.com
(800) 547-2507 |
| RioScan |
30
days |
30
day warranty |
(866)
474-6722
support@rioscan.com |
| RJS
(Printronix) |
30
days |
1
year warranty |
(714)
368-2355 |
| SATO |
30
days |
Printers:
1 year warranty
Printheads: 1 year or 500,000 linear inches of printing (whichever comes
first). |
www.satoamerica.com
(Certified Service Providers) |
| Symbol
Technologies |
15
days |
Accessories,
serialized: 90 day warranty
Accessories, unserialized: 30 day warranty
Enhanced Warranty Packets: Non-returnable
Scanners: 1 year standard warranty
Scanners - LS1900, LS2100, LS2200, LS4000i Series: 5 year warranty
Scanners - LS9100, LS9200 Series: 2 year warranty
Scanners - M2000 Series: 3 year warranty
Software: Non-returnable
Terminals: 1 year standard warranty
Enhanced Warranty = No Returns |
(800)
653-5350 |
| Teklynx |
30
days |
30
day warranty |
(800)
944-2439 ext. 4049 |
| TPG |
30
days |
2
year warranty. |
www.tpgprinters.com/service/index.htm
(877) 209-0156 |
| Unitech |
30
days |
1
year warranty |
(562)
490-9550 |
| VeriFone |
30
days direct
to Verifone
|
1
year depot repair warranty |
www.verifone.com
(800) 834-9133 |
| Viewmagic |
30
days |
1
year warranty |
www.viewmagic.com
(510) 226-6250 |
| Zebra
Technologies |
30
days
NO DOA on printheads
|
Printers:
1 year warranty
Printserver II: 3 year warranty
Keyboard display units: 6 month warranty
Printheads: 6 month warranty
Batteries: 3 month warranty |
www.zebra.com
(847) 634-6700 |
| *
DOA Period is from Source It Here.com Invoice Date unless otherwise specified. |
Software 
